Product support & information
Product series
Ninja® Foodi® Smoothie Bowl Maker and Nutrient Extractor*
Model #s
SS101,
SS100,
SS101C,
SS101Q,
SS101QS,
SS101TGT,
SS150,
SS150C,
SS151,
SS151C,
SS151HMT,
SS151HRD,
SS151HSL
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FAQs & general information
Why is my unit not mixing well? Food is getting stuck to the sides.
Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.If using the Power Nutri™ Bowl, twist the Power Paddle counterclockwise continuously during blending to circulate ingredients.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Why does my unit move on thecounter while blending?
Make sure the counter and feet of the unit are clean and dry.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 What are the different Auto-iQ® programs?
This is normal, and the unit is functioning properly.If you are using room-temperature ingredients to make nut butters, spreads, etc., output will be slightly warm due to friction of blending.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 Yield is lost due to Power Paddles
Use a rubber spatula or similar utensil to remove blended ingredients. Do not use metal utensils to remove.Turn Power Paddle a quarter of the way and remove blended ingredients at each turn until allare removed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 What's the difference between a smoothie vs. smoothie bowl? Which iQ program should I use with each vessel?
Smoothie bowls are thicker and spoonable, compared to smoothies which are thinner and drinkable.Drinkables: Smoothie (iQ program) + Cup. Extract program is on select models.Spoonables: Bowl (iQ Program) + Power Nutri™ Bowl. Sauce and Spread programs are on select models.Examples of spoonable recipes are hummus, pesto, and nut butters (thick outputs). Examples of drinkable recipes are smoothies, protein drinks, and green drinks.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 How do I know if the blade assembly is screwed on properly?
Make sure the blade assembly is fully threaded, meaning there are no gaps between the blade assembly and the lip of the cup/bowl. Please note: There is no audible click when the blade is properly installed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941 What does it mean to “amplify” my smoothie bowl base by adding yogurt, powders, or protein powders?
Add yogurt, powders, etc. to add additional flavorings to your smoothie bowls.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-866-826-6941